Acceptable Use Policy

This Acceptable Use Policy (“AUP”) sets out the rules for using Scaley AI. It is part of the Terms of Service and applies to every account, user, and connected platform. If you break these rules, we can suspend or terminate your account.

Follow the platforms you connect

Every ad platform has its own policies. You agree to follow them, including:

• Google Ads policies, Google Merchant Center policies, and Google Shopping policies
• Shopify's Acceptable Use Policy and Terms of Service
• Google Analytics Terms of Service where you connect analytics data
• The policies of any other platform you connect through Scaley

If a platform suspends your account or rejects your ads, that is between you and the platform. Scaley cannot override platform enforcement.

You must not use Scaley to

• Break any law, including consumer protection, data protection, advertising, tax, sanctions, and export control laws
• Infringe anyone's intellectual property, privacy, publicity, or contractual rights
• Run ads or sell products in categories prohibited or restricted by the connected platform, including weapons, illegal drugs, counterfeit goods, adult content outside of designated categories, deceptive financial products, MLM schemes, pyramid schemes, and similar
• Run misleading, deceptive, or fraudulent advertising, including false claims, fake reviews, fake testimonials, bait-and-switch offers, or clickbait that misrepresents the product
• Impersonate a person, company, or brand, or misrepresent your affiliation with any party
• Connect an ad account, Shopify store, or Merchant Center account that you do not own or have explicit permission to manage
• Share login credentials, automate access outside of Scaley's published integrations, or scrape the product
• Upload, transmit, or process illegal content, including content that sexually exploits minors, promotes terrorism, or incites violence or hate against protected classes
• Send unsolicited email, SMS, or other messages through or as a consequence of Scaley
• Introduce malware, viruses, or code intended to disrupt systems or data
• Attempt to interfere with, disable, degrade, or reverse-engineer the service, bypass usage limits, or probe for vulnerabilities without written authorization
• Use the service to build a competing product or to train a competing AI model
• Use the service in a way that exposes Scaley or its users to liability under the laws of the jurisdictions we operate in

Ad-spend and automation guardrails

Scaley can apply changes to your ad accounts at your direction. You agree to:

• Set automation scope (budgets, bid ranges, guardrails) that reflects your actual risk tolerance
• Monitor what your automations do and pause or revert changes you do not want
• Keep billing current on every connected ad platform
• Maintain accurate tracking and conversion setup on your side

Scaley is not responsible for ad-spend outcomes that follow automations you enabled and settings you approved.

Reporting a violation

If you see abuse or a violation of this AUP, email hello@scaleyai.com. We investigate every report.

Enforcement

If we believe your use breaks this AUP, we can warn you, restrict features, require corrective action, suspend your account, or terminate without notice. Where permitted, we may also delete affected data. We do not owe you a refund for fees covering the period during which we suspended or terminated your account for AUP violations. Nothing in this section limits other remedies available to us under the Terms or the law.

Updates

We may update this AUP from time to time. Continued use of the service after an update means you accept it.