I am Chris. I run ZenoX Media, a Google Ads agency, and for years the job came down to the same thing. A store owner sent us the plan they had already decided on and asked us to check it.
Often the answer was no. That is what a retainer buys: somebody who will tell you no, and then show you the line in the account that says so.
A chatbot cannot do that part. It was built to be agreeable, and it read the same help pages you can open yourself. So it hands your plan back to you in tidier words, and you close the tab more confident than when you opened it.
Scaley reads our own notes instead. Every answer in there was written for a real store, by somebody who had to face that store again the following month.
My team was never paid to agree with the client. I did not want the chat version to be any different.